We know it’s frustrating to run into a bug or glitch.
We're working hard to find issues and resolve them. If you’d like to help, the best way to bring bugs to our attention is to submit a support ticket with the details below.
On This Page
What to Include in Your Report
When you submit your ticket, please select Bug Report as your issue and include the following details. The more specific you are, the faster we can investigate.
Required details
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Platform:
PS5, Steam, Epic, Microsoft Store, Xbox Series X/S
Also tell us if you’re playing on disc or digital.
- Level / Mission: e.g. Grand Carpathian Hotel
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Description:
Tell us what happened in a few lines.
Example: “I cannot equip/use the watch laser.”
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Steps to reproduce:
Share the exact steps that trigger the issue.
- Start the game
- Load the relevant mission
- Equip the watch laser
- Try to use it
- Frequency: Did it happen once, sometimes, or every time?
- Media (recommended): Include links to videos or images that show the issue.
Tip: If you can, include the time stamp in your video (or the exact moment it happens) and what you expected to happen versus what actually happened.
FAQ
Do I need to send a video?
It’s not required, but a video or screenshot can significantly speed up investigation - especially for visual glitches or timing-sensitive issues. If you choose to share a video with us, we recommend uploading it to a third-party platform and sharing the link with us.
What does “frequency” mean?
Tell us how often the bug occurs: once, sometimes, regularly, or every time you try the same steps.
Where do I report bugs?
Submit a ticket using the Contact Support link below, select Bug Report as the issue type, and include the details from this article.